Shipping policy
Order Processing
Orders are processed after payment has been successfully received and your order confirmation email has been issued.
For physical products fulfilled by third-party manufacturing or fulfillment partners, processing and shipping times may vary depending on product availability, production schedules, and shipping destination.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
The Atlas Scribe is not responsible for delays caused by shipping carriers, customs processing, weather, natural disasters, labor disruptions, or other circumstances beyond our reasonable control.
Domestic Shipping
Shipping rates are calculated at checkout based on your order, shipping destination, and the shipping options available for the products you purchase.
Estimated delivery times are provided by the applicable shipping carrier and are estimates only. Delivery dates are not guaranteed.
International Shipping
International shipping rates are calculated and displayed at checkout for countries where shipping is available.
International orders may be subject to import duties, customs fees, taxes (including VAT), or other charges imposed by your destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping charges unless expressly stated.
The Atlas Scribe is not responsible for customs delays or additional import fees assessed by your country's customs authorities.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking information to become available after shipment.
If your order has not arrived within seven (7) days after the estimated delivery date, please contact us at policy@theatlasscribe.com and include:
- your name;
- your order number; and
- a brief description of the issue.
We will work with the applicable fulfillment provider or shipping carrier to investigate the shipment.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains the wrong item, or appears to have been lost during shipment, please contact us as soon as reasonably possible.
Where appropriate, The Atlas Scribe will work with the fulfillment provider or shipping carrier to determine an appropriate resolution, which may include replacement, repair, refund, or other remedies as appropriate.
Returns & Refunds
Please refer to our Refund Policy for information regarding returns, refunds, exchanges, and eligibility.
Questions
If you have any questions regarding shipping or your order, please contact:
The Atlas Scribe
Email: policy@theatlasscribe.com