Refund policy
ALL SALES ARE FINAL
All sales are final because all custom products are made especially for the buyer by third party suppliers as soon as an order is placed. Be sure to make thoughtful purchasing decisions! Otherwise it'll make a great white elephant gift!
Exceptions / non-returnable items
We do not accept returns of any product(s) and/or services purchased from www.theatlasscribe.com including sales items.
Exchanges
There is no option to exchange any product(s) as all are
Refund & Return Policy
Effective Date: 7 July 2026
Last Updated: 7 July 2026
The Atlas Scribe strives to provide high-quality products and services. Please read this Refund & Return Policy carefully before making a purchase.
Digital Products & Services
All sales of digital products and personalized analytical services are final.
Because digital products are immediately accessible, downloadable, capable of being copied, or created specifically for the purchaser, The Atlas Scribe does not offer refunds, exchanges, or returns for:
- downloadable digital products;
- Parallaxative™ products;
- Atlas Releases;
- personalized analytical services;
- AI-assisted analytical services;
- digital educational materials; or
- any other digital product or service purchased through the Website.
Please review product descriptions carefully before purchasing.
Physical Products
Many physical products offered through The Atlas Scribe are manufactured to order by third-party fulfillment providers after an order is placed.
Because these products are custom-made specifically for each order, all physical product sales are final except as otherwise required by applicable law or as described in this Policy.
Please review your order carefully before completing your purchase.
Exchanges
Because physical products are manufactured specifically for each order, exchanges are not offered.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly upon delivery.
If you receive an item that is damaged, defective, or incorrect, you must notify The Atlas Scribe within 24 hours of confirmed delivery by emailing:
Your request should include:
- your name;
- your order number;
- proof of the delivery date and time;
- photographs of the shipping packaging; and
- clear photographs showing the damage, defect, or incorrect item.
The Atlas Scribe will review the information provided and work with the applicable fulfillment provider to determine an appropriate resolution.
Failure to notify The Atlas Scribe within twenty-four (24) hours of confirmed delivery may affect our ability to investigate the issue with the fulfillment provider and may result in the request being denied.
Where appropriate, resolution may include replacement, repair, refund, or another reasonable remedy.
European Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable law, including a statutory withdrawal period for certain purchases.
Where applicable, you may request cancellation or return within fourteen (14) calendar days of receiving your order.
To request a cancellation or return, contact:
Your request should include:
- your order number;
- proof of purchase;
- proof of the delivery date;
- photographs of the unopened package or, if opened, photographs clearly showing the condition of all items.
Returned items must be:
- unused;
- unworn;
- in their original condition;
- include original tags (where applicable); and
- be returned in their original packaging.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
Approval of a return request does not automatically constitute approval of a refund.
Refunds
If a return is approved and received, The Atlas Scribe will inspect the returned item to determine whether it satisfies the conditions of this Policy.
Refunds may be denied if returned items:
- have been used;
- have been worn;
- are damaged after delivery;
- are missing original tags (where applicable);
- are not returned in their original packaging; or
- otherwise fail to meet the conditions described in this Policy.
If a refund is approved, it will be issued to your original payment method.
Financial institutions and payment providers may require additional time to process the refund after it has been issued.
If more than fifteen (15) business days have passed since you received notification that your refund was approved, please contact:
Consumer Rights
Nothing contained in this Refund & Return Policy limits any rights you may have under mandatory consumer protection laws applicable to your jurisdiction.
custom orders.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours of receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and determine the way forward.
If The Atlas Scribe is not notified within 48 hours of receipt of the product(s), then no action will be taken by The Atlas Scribe.
As part of this process you must provide proof of the date & time of delivery of the package to your shipping address as well as pictures of the damaged item(s), so have this proof ready.
Initiating a Damages/Issues Report is via policy@simverseos.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 consecutive days of receipt, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Initiating a European Union Cancellation or Return Request is via policy@simverseos.com within 14 consecutive days of package receipt. You’ll need to provide the receipt or proof of purchase. As part of this process you must also provide proof of the date & time of delivery of the package to your shipping address as well as pictures of the unopened package or if the package is opened, then include pictures of all of the item(s), so have this proof ready in order for The Atlas Scribe to evaluate and to approve or to disapprove the return.
If your European Union Cancellation or Return Request is approved, then the item(s) must be returned in the same package and packaging. You are responsible for the cost of returning the item to the return address provided. The Atlas Scribe will not reimburse you for postage nor pay for return postage.
Note that this is only approval for a return and not a refund.
Refunds for European Union Cancellation(s) or Return(s)
The Atlas Scribe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
Refunds for returns will be disapproved if the item(s) is not in the same condition that you received it, is worn or used, is without tags, and/or is not in its original packaging.
If approved, then you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your European Union return, please contact us via policy@simverseos.com.